Privacy Policy

Effective Date: 01/01/2024

Website: www.grofkart.com

t Grofkart, we are committed to protecting the privacy of our users, customers, and visitors. This Privacy Policy explains how we collect, use, share, and safeguard your personal information when you interact with our website, mobile applications, and services.

By using our services, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following categories of information:

a. Personal Information

1. Full Name
2. Email Address
3. Phone Number
4. Shipping and Billing Address

b. Transaction & Order Data

1. Order history
2. Payment information (securely processed via third-party payment gateways)
3. Purchase preferences

c. Technical & Usage Data

1. IP Address
2. Browser type and version
3. Device information
4. Pages visited, time spent, and interaction data
5. Cookies and tracking technologies

d. Optional/Additional Information

1. User feedback, reviews, surveys
2. Communication via email or customer support

2. How We Use Your Information

We use the collected data for the following purposes:

1. To process and fulfill orders
2. To provide customer support and resolve issues
3. To send order updates, confirmations, and promotional emails
4. To personalize user experience and show relevant content or offers
5. To improve our website, services, and marketing efforts
6. To comply with legal and regulatory requirements

3. Sharing Your Information

We do not sell or rent your personal information. We only share information in the following cases:

1. Service Providers: Trusted logistics, payment, IT, and support partners who assist in order processing, delivery, and customer care.
2. Legal Requirements: When required by law, regulation, or court order.
3. Business Transfers: In case of merger, acquisition, or asset sale, data may be transferred to the acquiring party under confidentiality.

4. Data Security

We take data protection seriously. Our site uses:

1. SSL (Secure Socket Layer) encryption
2. Secure cloud servers
3. Access restrictions to personal data
4. Periodic audits and monitoring

While we implement industry-standard security measures, no system is 100% secure. Users are advised to safeguard their login credentials and report suspicious activities.

5. Cookies & Tracking Technologies

Cookies help us understand user behavior, improve performance, and enhance user experience.

You may choose to disable cookies in your browser settings, but this may impact some features of our website.

6. Your Rights

Depending on applicable laws, you may have the following rights:

1. Access the personal data we hold about you
2. Correct inaccurate or outdated data
3. Request deletion of your data
4. Withdraw consent for marketing communications

To exercise these rights, contact us at care@99grofkart.com.

7. Children’s Privacy

Our services are not directed to individuals under 18. We do not knowingly collect data from minors. If we inadvertently collect data from a minor, please contact us for prompt removal.

8. Third-Party Links

Our website may contain links to external websites. We are not responsible for the privacy practices or content of third-party sites.

9. Updates to This Privacy Policy

We may update this policy to reflect changes in legal, technical, or business developments. Any updates will be posted here with a revised “Effective Date.”

We encourage users to review this page periodically to stay informed.

10. Contact Us

For questions, concerns, or data requests related to this Privacy Policy, contact:

Grofkart – Customer Support

1. Email: care@99grofkart.com
2. Phone/WhatsApp: 9355522664