Privacy Policy


We adhere to always carry out the best way possible to ensure the privacy of all our registered users collected information as outlined below.

We have developed this Privacy Policy to inform you about how we will collect, hold, use, and disclose personal information, how individuals can gain access to personal information held by us and how an individual may enquire about how we deal with personal information. We will only collect information where it is necessary for us to do so and we will only collect information if it is relevant to our dealings with you. We will only keep your information for as long as we are either required to by law or as is relevant for the purposes for which it was collected. When such information or detail is in no need, it will destroy or dispose of the same in a much secured manner possible. Our Privacy Policy is strictly for our registered account users only. The outlined Privacy Policy fully complies with all the relevant laws and acts practiced in India and to the best practice of the industry.

All collected information from our users will only be disclosed within our corporate group, our affiliates and certain limited third party for the use include but not limited to delivery purpose, status update purpose, order processing purpose, administration purposes and to provide service and product information purpose. To avoid ambiguity, administration purpose of your account will include the use of provided information to verify and to effect transactions of payments as outlined in the Terms and Conditions, keeping track of your use of our Site and providing you with information that are deemed fit to be highlighted to you which we trust that is not objected by you at any time. You are obliged to provide us with the accurate possible information and such information must not be misleading which you take full responsibility to time to time update and inform us of any changes thereafter. History of your visit and order purchase will be stored in our Site for a limited time only which is obtainable by logging in to your registered account on the Site.

We always ensure that all information collected in our Site will be secured and safely stored by restricting any unrelated third parties access, maintaining the up to date software to prevent unauthorized access and using the best system possible to secure the details in processing your payments. You should also ensure that the use of our Site from your end is in accordance with the entire secured manner possible in which we are not to be held liable for any occurrences through the default from your part. We will not disclose the obtained information to any third party unless otherwise stated in this Privacy Policy. In any exceptional situation, we may be required to disclose your personal information, such as when there are grounds to believe that the disclosure is necessary to prevent a threat to life or health, or for law enforcement purposes. Any issue in breach of disclosure should always be referred to any existing alternative dispute resolution process before proceeding to litigation upon failure of such alternate process. For certain analysis and evaluation purpose, some of your browsers information will be automatically recorded by us where we ensure that it will not be used in association with other personal details. We always reserve the full rights to revise and amend the Privacy Policy whenever we feel necessary and it is deemed to be in immediate effect once it is published on our Site. You may refer to our customer care department for any enquiries or complaints with regard to the use of our Site, product and services and also breach of this policy.

Payment Policy

Unless stated otherwise, we accept payment for orders in Indian Rupees (INR) only. Our preferred payment method is via a secure system of VISA and MASTER Credit and Debit Card transaction, all data submitted will be protected in accordance with Privacy Policy. If you choose to pay for a Product using a payment card with a foreign currency denominated account, the account will still be taken in Indian Rupee (INR) at the conversion rate applied by the relevant payment scheme at the time of processing your order.

Delivery Policy

We ships orders to street addresses in India only but do not deliver to a PO Box address. On delivery of the Product, you may be required to sign for delivery. You agree to inspect the Product for any obvious faults, defects or damage before you sign for delivery. You need to keep receipt of the delivered Product in case of future discussions with us about it. Please note that it might not be possible for us to deliver to some locations. If this is the case, we will inform you using the contact details that you provide to us when you make your order and arrange for cancellation of the order or delivery to an alternative delivery address. We deliver in our standard packaging. Any special packaging requested by you is subject to additional charges. All risk in the Product shall pass to you upon delivery, except that, where delivery is delayed due to a breach of your obligations under a Contract, risk shall pass at the date when delivery would have occurred but for your breach. From the time when risk passes to you, we will not be liable for loss or destruction of the Product. We process and delivery orders daily. Our aim is to have your items shipped to you as fast as possible. If your items have not arrived, don’t worry. For same of the products Please allow upon confirmed payment for your order to arrive depending on the given estimated delivery time on your products. Once your orders have been picked up by our logistic department, tracking codes would be available and you can track the delivery status in your member page. If you have any concerns, please do not hesitate to contact Customer Service at customercare@grofkart.com .

Discount Vouchers & Gift Cards Policy

“Promotional vouchers” means discount vouchers and gift cards. The specified details for promotional vouchers and gift cards are. We may email gift and promotional vouchers to you. We accept no liability for errors in the email address of the voucher. In any event of fraud, an attempt at deception or in the event of the suspicion of other illegal activities in connection with a promotional voucher purchase or redemption of that voucher on the Site, we are entitled to deactivate your Account and/or require a different means of payment. We assume no liability for the loss, theft or illegibility of gift or promotional vouchers. Conditions for the redemption of promotional vouchers are as follows.

  1. From time to time we may release promotional vouchers that may be used on the Site, which we will send to you by email. Promotional vouchers can only be redeemed on the Site.
  2. Promotional vouchers are valid for the specified period stated on them only, can only be redeemed once and cannot be used in conjunction with any other promotional vouchers.
  3. The credit of a promotional voucher cannot be used to pay for products from third parties Grofkarts.
  4. If you place an Order for a Product less than the value of the promotional voucher, no refund or residual credit will be returned to you.
  5. The credit of a promotional voucher does not accrue interest nor does it have a cash value.
  6. If the credit of a promotional voucher is insufficient for the Order you wish to make, you may make up the difference through payment.